Orders will be processed once payment has been received. If you receive a "failed payment" error, please double check that the billing address you entered matches the billing address for your PayPal account/credit card. Interac e-transfer is available for Canadian customers only at this time. Please do not select e-transfer if you are ordering from the U.S.A.
Shipping is available within Canada and the United States. (See below for global shipments.) All orders will receive a tracking number. Orders inside Canada will be delivered by Canada Post. Orders in the U.S. will be delivered by USPS.
Tracking numbers will be emailed to you directly from our site at the time of mailing. If you are in Canada, you can track your package at www.canadapost.ca. If you are in the United States, your package will originate with Canada Post and be handed off to USPS once it crosses the border. You can track your package at www.usps.com.
Please note that once a package has been mailed we have no control over delays that may occur at customs or due to other causes. Occasionally, the courier may miss scanning an item at a given checkpoint and the package may not show any movement until the item is out for delivery. We do not have any additional information other than what can be seen on Canada Post’s or USPS’s site.
DHL Express Shipping option:
If you live outside of Canada, DHL Express shipping is an option available to you. This is particularly helpful if you are in a rush to receive your package or prefer that added bit of security. Simply choose DHL Express at checkout.
Note: All orders over $199.00 Canadian shipped to the United States will be shipped via DHL Express. This is to ensure the swift and safe delivery of your package. This is especially critical in the case of limited edition items. We thank you for your understanding.
We require an adult signature on all packages. Age verification is done via Canada Post. If you are home at the time of delivery, you will be asked to show ID and sign for your package. If you are not at home at the time of delivery, your package will be held at the nearest post office where they will verify your age and obtain a signature.
Please ensure that the name you submit for shipping purposes is the name of the person retrieving the package.
Should you be underage, or fail to retrieve the shipment, the package will be returned to us. You will be refunded your purchase less $50 CAD to cover the costs of shipping both ways and to restock the item(s). PLEASE DO NOT ORDER WITH US IF YOU ARE UNDERAGE- YOU WILL LOSE MONEY.
Orders received Monday through Friday will generally ship same day. Some orders that require additional preparation may ship next day but this is rare. Orders received over a weekend or Canadian federal holiday will ship the next available week day.
During high volume shipping times, such as the Christmas holiday season, shipments may experience a delay. If you require a package before a certain date, leave yourself adequate time and place your order as soon as possible.
All orders require “tracked shipping” which is available for a small fee. We subsidize shipping costs on all packages, keeping rates low for you.
Orders over $199 CAD require a signature for the protection of your purchase. While this service is currently available within Canada at no extra cost to our patrons, there is a fee associated with the service to the U.S.A. as we must use DHL Express.
Please note, we do not set shipping rates- we use Canada Post, USPS and DHL Express Worldwide. Our customers do not bear the full cost of shipping.
See our Shipping Fees article for exact rates.
SaddlehorseBlues cannot be held liable for shipping delays, or for lost or damaged packages. Please contact your shipping courier directly (Canada Post or USPS) directly to file a claim. We cannot file a claim on your behalf.
Please ensure that your shipping and contact information is correct.
We are partnered with DHL Express Worldwide to bring you the fastest and most reliable delivery service globally. Please contact us directly at email@example.com your name and physical address as well as the item(s) you would like and we will find out the cost of shipping to your location. A PayPal invoice will then be generated for your approval and payment. See our Global Shipping Tips.